Skip to content

WARRANTY & EXCHANGE

WARRANTY

All AHW Studio products are covered within 24 months of purchase. We will gladly repair or service your piece should there be anything wrong. Warranty claims must be accompanied with a proof of purchase.

EXCHANGES & RETURNS

AHW Studio accepts exchanges based on change-of-mind on an item of the same value within 7 days of arrival. 

We don't accept refunds or returns based on change-of-mind, damage, or loss. Aesthetic changes caused by wear and tear, such as knocks, scratching, alteration of colour such as Sterling Silver tarnish, are not viable for returns. Return shipping will be the customer's responsibility. 

Regardless: Customer satisfaction is incredibly important to us, and if you come across any problems, we will try our best to resolve it :)

FAST & SECURE DELIVERY

1-3 Business Days within Australia

8 - 14 Business Days Worldwide

SHIPPING TIMES

SPEEDY DISPATCH

All jewellery orders are dispatched within 1-2 Business Days.

FAQ

EXCHANGE & RETURN

Found out you're a ring person instead of a pendant person?

Swap it. Just message us.

EXCHANGE POLICY