WARRANTY & EXCHANGE

WARRANTY

All AHW Studio products are covered within 24 months of purchase. We will gladly repair or service your piece should there be anything wrong. Warranty claims must be accompanied with a proof of purchase.

EXCHANGES & RETURNS

AHW Studio accepts exchanges based on change-of-mind on an item of the same value within 7 days of arrival. 

We don't accept refunds or returns based on change-of-mind, damage, or loss. Aesthetic changes caused by wear and tear, such as knocks, scratching, alteration of colour such as Sterling Silver tarnish, are not viable for returns. Return shipping will be the customer's responsibility. 

Regardless: Customer satisfaction is incredibly important to us, and if you come across any problems, we're here to help!

PRODUCT DISCLAIMER:

The nature and core of AHW Studio jewellery is the utilisation of vintage parts and components. As our jewellery is vintage and one-of-a-kind, there cannot be a guarantee of an exact, identical replacement of each piece, should there be something wrong. We will always endeavour to replace or repair your piece as close as possible to the original, and to the customer's satisfaction.